SMS and Email Communications Policy
Last Updated: July 16, 2026
Sunrose Branding, LLC (”Sunrose Branding,” “we,” “our,” or “us”) communicates with clients, prospective clients, subscribers, vendors, and other business contacts through email, text messaging (SMS), and other electronic communication methods.
This SMS and Email Communication Policy explains how we communicate, how you may manage your communication preferences, and your rights regarding marketing communications. This policy should be read together with our Privacy Policy and Terms of Use.
Types of Communications
Depending on your relationship with Sunrose Branding, you may receive one or more of the following types of communications.
Transactional Communications
These communications are necessary to provide our Products and Services and may include:
- Project updates
- Quotations
- Estimates
- Invoices
- Payment confirmations
- Order confirmations
- Shipping notifications
- Production updates
- Appointment confirmations
- Client Portal notifications
- Account security notifications
- Service announcements
Because these communications relate directly to your relationship with Sunrose Branding, you may continue to receive them even if you opt out of marketing communications.
Marketing Communications
With your consent where required by law, we may send communications regarding:
- Company news
- Educational articles
- Industry insights
- Service announcements
- New capabilities
- Events
- Promotions
- Special offers
- Webinars
- Helpful resources
Receiving marketing communications is optional.
SMS Communications
Where you provide your mobile telephone number and consent where required by law, Sunrose Branding may send SMS messages relating to your account or our business relationship. Examples may include:
- Appointment reminders
- Project updates
- Order notifications
- Delivery updates
- Client support
- Marketing messages (where consent has been provided)
Message frequency varies depending on your interactions with us. Standard message and data rates from your wireless carrier may apply.
Email Communications
Email is one of our primary methods of communication. Emails may include:
- Client correspondence
- Project communications
- Estimates
- Contracts
- Invoices
- Marketing communications
- Educational content
- Client Portal notifications
- Business announcements
Consent
Where required by applicable law, we obtain consent before sending marketing emails or marketing SMS messages. By voluntarily providing your contact information and opting in where applicable, you consent to receive communications consistent with your preferences. Providing consent is voluntary and is not required to purchase our Products or Services unless a communication method is necessary to administer your account or fulfill your request.
Managing Your Preferences
You may update your communication preferences at any time.
You may unsubscribe from marketing emails by:
- Clicking the unsubscribe link included in applicable marketing emails, or
- Contacting us directly.
SMS
You may opt out of marketing text messages by following the instructions included in the message or by contacting us directly. Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications.
Accuracy of Contact Information
You are responsible for providing accurate and current contact information. If your email address or telephone number changes, please notify us promptly so we can maintain accurate records and communicate effectively regarding your projects and account.
Third-Party Service Providers
Sunrose Branding may use trusted third-party service providers to facilitate communications, including services supporting:
- Email delivery
- SMS messaging
- Appointment scheduling
- Customer relationship management
- Client Portal notifications
- Marketing automation
These providers process information on our behalf and are expected to maintain appropriate safeguards for the information entrusted to them.
Communication Security
While we take reasonable measures to protect electronic communications, no method of electronic transmission can be guaranteed to be completely secure. Please avoid transmitting highly sensitive or confidential information through unsecured communication channels unless specifically requested through secure methods.
Updates to This Policy
We may update this SMS & Email Communications Policy periodically to reflect changes in our communication practices, technology, or legal obligations. The updated version will become effective upon posting, and the “Last Updated” date will be revised accordingly.
Our Commitment
Our policies are designed to promote clarity, fairness, and consistency. They establish expectations for both Sunrose Branding and our clients while helping protect the interests of everyone involved. We periodically review and update our policies to reflect changes in our business, technology, and applicable laws. The most current version of each policy is always available through our Legal Center.
Questions about any of our legal policies? Contact Sunrose Branding through our Legal Center