Support Center
How Can We Help?
Find answers, manage your account, get help with an order, or connect with the Sunrose Branding team.
Getting Started
Learn how Sunrose Branding works, what to expect when working with us, and how to begin a new relationship.
Who does Sunrose Branding work with?
Sunrose Branding is an invitation-only company working with people and organizations committed to building for the long term.
How do I become a client?
New relationships begin through an introduction, invitation, or inquiry. Contact us to start the conversation.
What services do you provide?
We help clients develop and execute long-term brand strategies across branding, advertising, marketing, media, content, digital experiences, merchandise, packaging, print, signage, events, and fulfillment.
Do you work on individual projects?
Yes. Projects may begin with a specific need, but our approach considers how that project fits within the larger brand and long-term vision.
Client Workspace
Existing clients receive access to a private workspace for managing their relationship with Sunrose Branding. Use your workspace to access projects, approvals, brand assets, files, campaigns, products, orders, resources, and support.
Projects & Creative
How do I start a new project? Sign in to your Client Workspace and select New Project, or contact your Client Success Manager.
Where do I review and approve artwork?
All pending proofs and approvals are available within the associated project.
Can I request revisions?
Yes. Select Request Revision when reviewing an item and provide your feedback.
Where are my completed files?
Final deliverables remain available within your project and file library.
Products & Orders:
How do I order branded products?
Approved products are available through your private Company Store. You may order at your available client pricing and ship to your preferred destination.
Can I reorder a previous product?
Yes. Open your order history, select the product or order, and choose Reorder.
Can I ship to multiple locations?
Yes. Available shipping options may include offices, employees, customers, event venues, warehouses, and multiple destinations.
How do I track an order?
Open Orders in your Client Workspace to view production status, shipping information, and available tracking details.
Artwork & Files
Access your approved logos, brand standards, artwork, photography, video, marketing materials, and other brand assets through your Client Workspace. Our Resource Center also provides templates and production specifications for print, packaging, signage, apparel, promotional products, trade shows, vehicle graphics, and other services.
Billing & Payments
Invoices, payment information, receipts, and available billing documents can be accessed through your Client Workspace. For billing assistance, contact our Accounting team.
Contact Support Center