Refunds, Returns, and Cancellation Policy
Last Updated: July 16, 2026
Sunrose Branding, LLC (”Sunrose Branding,” “we,” “our,” or “us”) is committed to providing high-quality Products and Services while maintaining fair and transparent business practices.
Because many of the Products and Services we provide are custom designed, personalized, made-to-order, or produced specifically for each client, refunds, returns, and cancellations are subject to the terms outlined in this policy.
This policy should be read together with our Terms and Conditions of Sale, Payment Policy, Artwork, Design and Intellectual Property Policy, and any applicable project agreement.
Custom Products
Most Products produced by Sunrose Branding are custom manufactured or customized specifically for an individual client. Examples include:
- Promotional Products
- Branded Merchandise
- Corporate Apparel
- Packaging
- Commercial Printing
- Signage
- Trade Show Displays
- Custom Graphics
- Branded Marketing Materials
- Company Store Products
- Personalized or Decorated Items
Because these Products are created specifically for each order, they generally cannot be returned or refunded once production has begun, except where required by applicable law or where an approved manufacturing defect exists.
Services
Professional Services may include:
- Brand Strategy
- Educational Advisory
- Graphic Design
- Creative Services
- Advertising
- Marketing
- Media Planning & Buying
- Website Development
- Project Management
- Production Coordination
- Consulting
- Other Professional Services
Professional Services are performed based upon time, expertise, planning, and work completed. Fees earned for Services already performed are generally non-refundable.
Cancellations Before Production
Cancellation requests must be submitted in writing. If production has not yet begun, Sunrose Branding will review the request and determine whether cancellation is possible. Approved cancellations may still be subject to charges for work already completed, including:
- Discovery
- Consulting
- Strategy
- Design
- Artwork preparation
- Administrative work
- Vendor commitments
- Materials ordered
- Other project costs incurred before cancellation
Cancellations After Production Begins
Once production has begun, cancellations are generally not possible because materials, labor, production time, and supplier commitments have already been allocated. If cancellation is approved after production has started, the client remains responsible for costs incurred through the date of cancellation.
Design Approval
Clients are responsible for carefully reviewing all proofs before approving production. Approval confirms acceptance of:
- Artwork
- Colors
- Layout
- Spelling
- Grammar
- Dimensions
- Quantities
- Product Selection
- Specifications
- Personalization
Errors approved by the client generally do not qualify for refunds or complimentary reprints.
Manufacturing Variations
Reasonable manufacturing and production variations may occur. Examples include:
- Minor color differences
- Decoration placement tolerances
- Material variations
- Fabric characteristics
- Size tolerances
- Printing registration tolerances
- Natural material differences
These commercially accepted variations do not constitute defects.
Damaged or Defective Products
If Products arrive damaged or contain a manufacturing defect, clients should notify Sunrose Branding as soon as reasonably possible after delivery. To assist with evaluation, we may request:
- Photographs
- Quantity affected
- Order information
- Description of the issue
- Return of samples where appropriate
After review, we may determine, at our discretion and where appropriate, to:
- Repair the Product
- Replace the Product
- Reproduce the affected portion of the order
- Provide an appropriate credit
- Offer another reasonable resolution
Each situation is evaluated individually.
Shipping Damage
Damage occurring during shipment should be reported promptly. Depending upon the shipping arrangement, claims may involve the shipping carrier, manufacturer, or Sunrose Branding. We will reasonably cooperate in resolving shipping-related issues.
Incorrect Orders
If Sunrose Branding determines that an order differs materially from the approved specifications due solely to our error, we will work with the client to determine an appropriate resolution.
Non-Returnable Items
Unless required by law, the following generally cannot be returned:
- Custom Products
- Personalized Products
- Decorated Apparel
- Printed Materials
- Packaging
- Special Order Items
- Clearance Items
- Digital Deliverables
- Downloadable Content
- Completed Professional Services
- Custom Artwork
- Opened Products not eligible for resale
Client-Supplied Materials
Sunrose Branding is not responsible for defects or production limitations resulting from client-supplied materials, artwork, garments, products, or other items furnished by the client.
Shipping Costs
Original shipping charges, expedited shipping fees, customs charges, duties, taxes, and similar costs are generally non-refundable unless otherwise required by law.
Refund Method
When a refund is approved, it will generally be issued using the original payment method whenever reasonably practicable. Alternative methods may be used when necessary.
Limitation
This policy does not limit any rights or remedies that cannot legally be waived under applicable law.
Changes to This Policy
Sunrose Branding may update this Refund, Returns & Cancellation Policy from time to time to reflect changes in our Products, Services, business practices, or legal obligations.
The version in effect when an order is accepted generally governs that transaction unless otherwise agreed in writing.
Our Commitment
Our policies are designed to promote clarity, fairness, and consistency. They establish expectations for both Sunrose Branding and our clients while helping protect the interests of everyone involved. We periodically review and update our policies to reflect changes in our business, technology, and applicable laws. The most current version of each policy is always available through our Legal Center.
Questions about any of our legal policies? Contact Sunrose Branding through our Legal Center