Shipping and Fulfillment Policy

Last Updated: July 16, 2026

Sunrose Branding, LLC (”Sunrose Branding,” “we,” “our,” or “us”) provides production coordination, procurement, warehousing, fulfillment, and logistics services for a wide variety of branded products and marketing materials.

Because many Products are manufactured or customized specifically for each client, shipping timelines and fulfillment requirements vary by project.

This Shipping & Fulfillment Policy explains how production, shipping, delivery, and fulfillment are managed.

This policy should be read together with our Terms and Conditions of Sale, Payment Policy, and Refunds, Returns and Cancellation Policy.

Production Timeline

Production begins only after all required conditions have been satisfied, which may include:

  • Approved quotation or agreement
  • Required deposit or payment
  • Final artwork approval
  • Complete project specifications
  • Confirmation of product availability
  • Receipt of required client information

Estimated production timelines are provided in good faith but are not guaranteed unless expressly stated in writing.

Production Delays

Production schedules may be affected by circumstances beyond our reasonable control, including:

  • Supplier inventory availability
  • Material shortages
  • Manufacturing delays
  • Equipment failures
  • Weather events
  • Transportation disruptions
  • Customs processing
  • Labor shortages
  • Government actions
  • Force majeure events

When practical, we will communicate significant delays and work with clients to identify appropriate alternatives.

Shipping Methods

Shipping methods are selected based on project requirements, destination, budget, and requested delivery schedule. Available options may include:

  • Standard Ground
  • Expedited Ground
  • Two-Day Delivery
  • Overnight Delivery
  • Freight Services
  • White Glove Delivery
  • Local Delivery (where available)
  • Customer Pickup (when approved)

Shipping options vary depending on the Product and destination.

Delivery Estimates

Estimated delivery dates are provided for planning purposes only. Sunrose Branding does not guarantee delivery dates unless specifically agreed to in writing. Delivery schedules may be affected by shipping carriers, customs authorities, weather, or other factors outside our reasonable control.

Shipping Addresses

Clients are responsible for providing accurate and complete shipping information. This includes:

  • Recipient name
  • Company or organization
  • Street address
  • Suite or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Telephone number, when required

Sunrose Branding is not responsible for delays, additional charges, or delivery issues resulting from inaccurate or incomplete shipping information provided by the client.

Split Shipments

For certain projects, Products may be shipped from multiple manufacturers, warehouses, or production facilities. When appropriate, orders may arrive in separate shipments.

Multi-Location Distribution

We support distribution to multiple locations, including:

  • Corporate offices
  • Retail locations
  • Schools
  • Franchise locations
  • Branch offices
  • Event venues
  • Employees
  • Customers
  • Dealers
  • Distributors

Additional coordination, packaging, and shipping charges may apply.

Warehousing & Inventory

For clients utilizing our warehousing or inventory management services, Products may be stored until released for distribution. Inventory levels, storage requirements, and release schedules are managed according to the applicable agreement. Long-term storage may be subject to additional fees.

Company Stores

Clients utilizing private company stores may place orders through their secure online storefront. Orders submitted through company stores are subject to the same production, inventory, shipping, and fulfillment processes described in this policy.

Risk of Loss

Unless otherwise agreed in writing, risk of loss transfers according to the applicable shipping terms once Products are delivered to the designated carrier. Ownership and risk allocation may vary depending on the specific transaction or contractual agreement.

Shipping Damage

If Products arrive visibly damaged, clients should:

  • Inspect shipments promptly upon delivery.
  • Note visible damage when appropriate.
  • Retain original packaging when possible.
  • Notify Sunrose Branding as soon as reasonably possible.
  • Provide photographs and relevant documentation if requested.

Prompt reporting helps facilitate investigation and resolution.

Lost Shipments

If a shipment appears lost or significantly delayed, please contact us promptly. We will work with the applicable carrier and production partners to investigate the shipment and determine appropriate next steps.

International Shipments

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Local regulations
  • Country-specific restrictions

Unless otherwise agreed in writing, clients are responsible for applicable duties, taxes, customs charges, and similar governmental assessments.

Client Responsibilities

Clients are responsible for:

  • Reviewing order information before production.
  • Providing accurate shipping information.
  • Responding promptly to approval requests.
  • Accepting deliveries in a timely manner.
  • Inspecting Products upon receipt.
  • Reporting shipping or manufacturing concerns as soon as reasonably possible.

Force Majeure

Sunrose Branding shall not be responsible for shipping or delivery delays resulting from events beyond our reasonable control, including natural disasters, severe weather, labor disputes, transportation disruptions, pandemics, government actions, supplier interruptions, cybersecurity incidents, or other force majeure events.

Changes to This Policy

We may update this Shipping & Fulfillment Policy periodically to reflect changes in our operations, shipping partners, fulfillment services, or legal obligations. The version in effect when an order is accepted generally governs that transaction unless otherwise agreed in writing.

Our Commitment

Our policies are designed to promote clarity, fairness, and consistency. They establish expectations for both Sunrose Branding and our clients while helping protect the interests of everyone involved. We periodically review and update our policies to reflect changes in our business, technology, and applicable laws. The most current version of each policy is always available through our Legal Center.

Questions about any of our legal policies? Contact Sunrose Branding through our Legal Center